ChatApp Dialogs is a service that combines communication with clients from different messengers, social networks and CRM into a single window. It allows you to respond to users’ requests in a single interface. It is a standalone application that can be used without integration into CRM systems.
The following channels are available for connection:
Telegram, WhatsApp, Viber, Avito, VK Notify, Email, Instagram*, Facebook*.
Read more in the ChatApp article Connection of channels.
AmoCRM, Bitrix24, Yclients, and other CRM systems via API are available for integration.
ChatApp Dialogs features:
- Ready templates for answers;
- Chat-bot for automating communication with customers;
- Analytics of employees’ work;
- Displaying data from CRM-system;
- Assigning tags to dialogs for their segmentation;
- Pinning dialogs for quick access;
- Custom fields in customer card;
- Assigning responsible for a dialog;
- Adding to black list;
- Filters for searching and sorting;
- History of chat action states.
ChatApp Dialogs can be customized for use on a mobile device. Read more in the article.
Where should I start?
- Go to ChatApp Dialogs.
- Sign in to your personal account or register.
- Connect the required channels, for example: Telegram, WhatsApp or VK.
- Invite employees and create roles for them.
- Start receiving your first customer inquiries in a single window.
It might be interesting:
* belongs to Meta, the organization’s activities are recognized as extremist and banned in the Russian Federation.
