Getting started with ChatApp

Step 1. Connecting Channels

Activate the line demo mode for 3 days to explore all service features free of charge, and connect the required communication channels:

Telegram (manager’s personal account)
WhatsApp (manager’s personal account)
WhatsApp Cloud API (for businesses in the CIS/UAE/Turkey and other countries)
Email (business account)
Instagram (business account)
Facebook (business community)
Telegram Bot (business account)
Viber Bot (business account)

How to start a conversation first

Start a conversation with a client

Step 2. Connecting ChatApp to CRM

Add ChatApp to your CRM system and configure the integration:

Bitrix24
amoCRM
Yclients
Altegio
Other CRMs

Step 3. Enable Service Notifications

To instantly receive updates about channel status changes, line expiration dates, and WhatsApp Business API dialog limits.

How to enable notifications

Step 4. Invite Employees

To work with conversations in the single Dialogs Scenario window and synchronize employees with your CRM, add employees to your organization’s project.

How to invite employees

Step 5. Connect the Scenario Dialogs Mobile Version

Employees will be able to respond to clients from their phones and stay connected outside the office.

How to connect the mobile version

Step 6. Service Payment

Service payment details

Additional

ChatApp tools help automate routine tasks and display employee performance metrics.

• AI Assistant in Scenario Dialogs
• automation via the bot builder
• metrics in the personal account