Widget 2.0 for website

Widget 2.0 is a tool for combining communication channels into a single element on a website.

The widget allows you to:

• connect messengers;
• add social networks;
• specify email;
• add phone numbers;
• collect UTM tags;
• record the page of the website from which the client
• initiated the interaction.

Widget creation

1. Open your ChatApp personal account.
2. Go to the “Automation” section.
3. Select “Widget 2.0” in the left menu.
4. Click the “Create widget” button.
   
5. Enter “Name” and “Description”. This data is displayed only in the widget list and does not affect its operation.
6. Enable the “Send UTM tags” option if you need to transfer tags to the personal account or CRM.
7. Click “Set language” and choose the required language.
8. Click “Add button”.
9. In the opened window, click “Edit” and select a communication channel from the list.
10. Specify the button name and insert a link to the resource.
11. Enter the message text that will be sent when clicking the messenger icon.
12. Click “Save”.

After saving, the widget becomes available for placement on the website.

Restrictions on text transmission

Pre-filled text is supported only for the following channels:

• WhatsApp WEB;
• official WhatsApp;
• Viber Bot.

Only the clientId parameter is transmitted. Text transmission is not supported for:

• Telegram Bot;