Buttons in messages

Buttons can be displayed either in a row or in a column, depending on how they are written in the message text.

Row format: Buttons are displayed on one line.

To use this format, add spaces between buttons.

Example:
{{{Button 1}}} {{{Button 2}}} {{{Button 3}}}

Column format: Buttons are displayed one below another.

To use this format, remove spaces between buttons or insert line breaks.

Examples:

1. {{{Button 1}}}{{{Button 2}}}

{{{Button 1}}}
{{{Button 2}}}

Maximum: 40 buttons per message.

A maximum of 3 buttons is allowed per message.
If the limit is exceeded, the message is split automatically.

Notes:

• Buttons can be duplicated through bots or CRM automation
• Due to app updates, button functionality may occasionally be unstable

These buttons appear directly inside the chat window as part of the message.

Used for:

• selecting a response option without typing
• opening a link
• simplifying interaction with a bot or scenario

Features

• Displayed directly in the message
• Supported in Telegram Bot and VKontakte
• Can contain text or a link
• Do not require manual text input

Adding an inline button

Add the marker {{{inline}}} to the message text.

Specify the message text and buttons inside triple curly braces:

Choose an option:
{{{inline}}} {{{test1}}} {{{test}}} {{{tetet}}}
{{{test2}}} {{{434434}}}
{{{test3}}} {{{rrrrr}}}

You can also add links to inline buttons:

{{{Button 1 url=https://www.google.com}}}
{{{Button 2 url=https://help.chatapp.online}}}

Specify the required URL after url=.

The Contact Request button allows you to request the user’s phone number.

Available only for: Telegram Bot

To add the button:
Specify the button text with the requestContact parameter.

Example:
Please share your phone number {{{Share Phone Number requestContact}}}

After clicking the button, the user sends their contact details.

Scenario Dialogs receives an incoming message containing:

• Contact full name
• Phone number

The phone number is automatically saved to the chat.phone field.

The received number can be used:

• in the Bot Builder via the chat.phone field
• for transferring data to external systems

Important:
The number is shared only with the user’s consent. It cannot be obtained automatically (Telegram Bot API and MAX Bot API limitation).

Additional details

• The phone number is linked to the user’s chat
• In Bitrix24, the number is transferred to the ChatApp open line
• The number is saved to the CRM contact if:
  • the previous conversation is completed
  • a new chat has started

Buttons can be added in any message-sending block.

Workflow:

1. Send a message with buttons
2. Wait for the client’s response
3. Check the selected option
4. Route the scenario to the corresponding branch